PO Box 445
Cape Canaveral FL
USA 32920-0445
Phone: (321) Liftoff (+1 321 543-8633)
E-mail: n4scy@amsat.org
Flextronics, Singapore,
Technician 2007 May to Present
Flextronics provides Technicians to Verizon Wireless under an outsourcing contract to check, repair and replace mobile telephones made by various manufacturers. I work in the Verizon Wireless store in Viera FL, and can be shifted to VZW stores in Merritt Island and Melbourne if required.
UnderSea Resort, Titusville FL,
Information Technologist 2007 January to 2007 April
Maintaining a web site and mailing lists (both e-mail and "snail mail").
Lanier, Melbourne FL,
Customer Service Coordinator 2006 May to 2006 August
Taking calls from customers and service reps and opening up service tickets to repair the company's copiers and fax machines.
Address N' Mail, Melbourne FL,
Computerized Mail Sorter Operator 2005 September to 2006 March
Operated a computerized mail sorting machine, providing the company with significant postage discounts.
GSI Commerce, Melbourne FL,
Customer Sales & Service Representative 2002 October to 2005 August
GSI Commerce is an "E-Commerce Solution Provider". They set up web-stores for companies that should have a web presence on the Internet, but don't want the bother. I sat at the Toll Free Number shown on the website, handled returns and placed orders for customers who did not have web access, or otherwise have problems on the web site.
ViaOz.Com, Titusville FL
Web Page Host and Designer 1999 August to present
This part-time side business is where I host my own
personal web site and
home page, as well as sites for
clients, clubs I belong to, and friends. Among the web pages I maintain are a
Space Launch Viewing FAQ page, the
Titusville Amateur Radio Club page, the
AT&T Racing Fan Club page. I also publish
space.launch.info, a newsletter to inform tourists to the Space Coast about space shuttle launches under "Via Oz Press". space.launch.info has been published since STS-98 in February 2001.
Excell Agent Services, Rockledge FL,
Database Retrieval Operator 1997 December to 2003 May
I did database lookups and provided information based on real-time inquiries for calling customers. The company was purchased for its overseas call centers and is no longer in business in the US.
US Army, APO NY
Communications Center Specialist
Operated telex and message entry systems as well as cryptographic equipment for the Autodin Network. I was assigned to Headquarters & Headquarters Battery, 94th Artillery Group in Kaiserslautern Germany. Security Clearance information available on request.
Work Experience:
I currently provide Technician related services for Verizon Wireless customers in a retail location. I test people's mobile phones, repairing them if I can, and replace them if necessary. As a Customer Service Coordinator, I took trouble calls on a toll-free line and entered the fax or copier customer's information into an automated communications system. the information went directly to the Blackberry's of the technicians who would then call the customer to set up the repair visit. I also took orders for toner and paper. I worked as a mail sorting machine operator. The machine has two computers operating it and communicates to another through a fourth machine. By using the machine to pre-sort mail before dropping it off at the post office, significant postage was saved. For three years I was a Customer Service Representative selling Palm Pilots over the internet and handling phone inquiries about orders. After leaving the company, I was leader of the Central Florida Palm Users Group for two years. I was a contractor to AT&T Communications to provide Directory Assistance services to AT&T's long-distance customers. I also contributed to the company newsletter and made suggestions to the company's Database Department regarding the way information is formatted for easier retrieval.I publish a newsletter, "space·launch·info" more as a hobby, than as a business. It is made up from public information available from NASA and I sell it to the tourists that line the Indian River on launch day to give them information about the flight they are going to see launched.
You may view Robert Osband's home page (http://Spaceyideas.Com/ozzie/), if you wish. Please send E-Mail to n4scy@amsat.org. Thank you for looking over this resumé.